But all retailers were feeling the brunt of the pandemic, after seeing strong sales in 2019.
Findlay Automotive Group, based in Henderson, Nev., jumped seven spots in the 2019 rankings to No. 33. Its used-vehicle retail sales grew 17 percent to 20,504.
Robby Findlay, the group’s director of operations, credited the success last year to using Cox Automotive’s vAuto software to implement competitive pricing and focus on vehicle turns.
He also said the group zeroed in on enhancing its digital presence, particularly its vehicle images.
In the first quarter of 2019, the 32-store group parted ways with an outside vendor and brought its vehicle photography in-house, while also buying four photo booths. “And just got cleaner, crisper pictures for customer viewing,” Findlay said.
The group, which has stores in Nevada, Arizona, Utah, Idaho and Oregon, had traditionally been more focused on new-vehicle sales.
“We still focus more on new, but I think in the last year we’ve realized the…
