The rapidly evolving situation also prompted StradVision to pull back from customer contact. In February, a product team was supposed to visit with a potential new customer in Japan to demonstrate its product. But before its engineers left from South Korea, news broke of an outbreak in Tokyo. The demonstration was postponed.
StradVision then escalated its safety plan and began preparing all employees globally to work remotely. It ordered staff to use the Zoom, Slack and Skype Internet communication platforms to allow employees to telecommunicate. By the first week of March, a mandatory work-from-home order was in place, Lee said.
But a fourth of its employees could not immediately telecommute. Those staffers were required to seek individual approval to go into the office.
By mid-March, 90 percent of the staff was working from home. StradVision management continued to worry about the 10 percent who were not yet doing so. For them, the company began subsidizing taxi service to the…