Dealerships are getting some help from technology vendors to counter the financial hit brought by the COVID-19 virus, which has slowed sales and forced some showrooms to close to help limit its spread.
Over the past week, dealership technology providers, vehicle listings companies and other third-party vendors said they will waive or reduce some fees for dealership customers starting in April. Some companies left open the possibility of revisiting the fees at the end of next month, depending on the status of the virus outbreak at that time.
Dealership management system giant CDK Global Inc. told dealers in a letter this week that it will temporarily waive all subscription fees for layered applications, such as its Elead CRM and service products, and cut fees for DMS and related products, such as document management and digital contracting, by 25 percent.
April bills will be adjusted automatically to reflect the changes, CDK said.
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