A dedicated Centrelink hotline should be set up to help people navigate the welfare system, Labor says.
People were again queuing outside Centrelink offices on Tuesday morning mirroring devastating scenes across the country on Monday when thousands lined up to register for unemployment benefits.
Labor social services spokeswoman Linda Burney has urged the government to set up a single phone number so people can get answers from Centrelink.
“They are scared, they are confused and they are stressed because of drastic changes to their financial situation,” she told ABC radio.
“What they want is care, what they want is answers, what they want is urgency.
“Get the payments out, cut the red tape and worry about the paperwork later. People need help now.”
The MyGov online portal crashed on Monday after it was overwhelmed by newly-unemployed Australians, many of whom were making their first approach to Centrelink.
The government said the site could only handle 55,000 visitors at once but numbers…