Did you file a complaint against your bank and are not satisfied with the response? Well, in that case, you can file a complaint with the banking ombudsman. One can file a complaint before the Banking Ombudsman if the reply is not received from the bank within a period of one month after the bank concerned has received one’s complaint, or the bank rejects the complaint, or if the complainant is not satisfied with the reply given by the bank.
The Banking Ombudsman does not charge any fee for filing and resolving customers’ complaints. The complainant can be filed by one s authorized representative (other than an advocate).
What is the procedure for filing the complaint before the Banking Ombudsman?
One can file a complaint with the Banking Ombudsman simply by writing on a plain paper. One can also file it online at (“click here to lodge a complaint”) or by sending an email to the Banking Ombudsman. There is a form along with details of the scheme on our website. However, it is…